Privacy Policy

Cordaie Paralegal Services (“we”, “our”, or “the firm”) is committed to protecting the privacy of individuals who visit our website (“Website”). This policy explains how we collect, use, safeguard, and disclose personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada) and applicable Ontario privacy obligations.


1. Personal Information

Personal information refers to information about an identifiable individual, excluding business contact details such as job title, company name, or business phone/email used solely for professional purposes.


Information we may collect through the Website includes, but is not limited to:


  • Name
  • Email address
  • Phone number (if voluntarily provided)
  • Information submitted through Website contact forms, email, or voicemail
  • Other details you choose to send us related to a potential or active legal matter (only when a signed retainer is in place)


2. How We Collect Information

We collect information when you:


  • Contact us via email or Website forms to request general information about our services
  • Leave voicemail messages for our firm
  • Interact with our Website (automatically collected technical data)


We may also collect non-personal technical data automatically, including:


  • IP address
  • Browser type and version
  • Operating system
  • Referring website or URL
  • General geographic location (country and province/state level)
  • Website usage behavior through cookies and analytics tools


3. Cookies & Tracking Technologies

Our Website may use cookies, analytics tools, and similar tracking technologies to improve performance, security, and user experience. These tools may collect technical data but are not used to identify you personally unless you voluntarily submit your details through communication channels.


You may adjust your browser settings to refuse cookies, though some Website features may not function as intended.


4. How We Use Your Information

Any personal information you provide is used for the following purposes only:


  • To respond to inquiries about our paralegal services
  • To provide information you request about retaining our firm
  • To communicate with you if you voluntarily contact us
  • To maintain Website security and prevent fraud or misuse
  • To improve Website functionality and service delivery
  • To fulfill legal obligations if required by law


By contacting us through the Website, you consent to these uses. You should not send confidential information unless a formal paralegal-client retainer agreement has been signed.


5. Disclosure of Personal Information

We do not sell, rent, or share client information for marketing or commercial purposes.


We may disclose personal information only when reasonably necessary to:


  • Trusted third-party service providers that support Website or business operations (IT hosting, email routing, intake systems, etc.)
  • Law enforcement, regulators, or legal authorities if required by law, court order, or legal process
  • Protect the rights, property, or safety of our firm, Website users, or the public
  • Enforce our Website Terms of Use or signed retainer agreements


6. Data Storage & Security

We implement commercially reasonable administrative and technical safeguards to protect personal information from:


  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration


However, electronic communications (including email, Website messages, and voicemail) may not be fully secure, and confidentiality cannot be guaranteed unless a formal retainer agreement is in place.


7. Your Rights & Consent

You have the right to:


  • Request access to your personal information held by our firm
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for future communications


To exercise these rights, you may contact us using the details below.


8. Privacy Inquiries & Contact

For privacy questions or requests, you may reach us at:


Cordaie Paralegal Services

4 - 180 Northfield Drive W

Waterloo, ON Canada N2L 0C7


Phone: 844-4-WIN-4-ME (844-494-6463)

Email: hello@cordaie.com


Email inquiries will be responded to as soon as reasonably possible.


9. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use of the Website means you accept the updated policy.


© Cordaie Paralegal Services, 2018 - 2026. All Rights Reserved.